Frequently Asked Questions

ILonaHair.com wants you to make the most of your hair styling experience, which is why we created these Frequently Asked Questions to offer help along the way. Browse our selection of common questions for a wide range of helpful hints and tips that help you achieve and maintain your fabulous style.

Your first step is to figure out the type of product you need. IlonaHair.com carries a wide scope of extensions, hairpieces and wigs. Once you've decided on the product type, decide if you'd prefer human hair, synthetic hair or heat-friendly hair. Next decide on the style, choosing the length, texture and attachment method that best suits you. Your final step is opting for the color that catches your eye. Simply put all the variables together, place your order, and your gorgeous new hair will be on its way.

A wig cap is the base of the wig that fits over your head. Wigs use an array of techniques for attaching the hair to the cap to achieve an equal array of different looks. Most wigs attach hair to the cap using what is called "wefts." Wefts refer to doubled-over strips of hair that are sewn onto the cap in long strands. Other wigs feature hair that's hand tied onto the cap, which gives the hair more natural movement. Certain wigs use methods that work for specific styles. Lace front wigs are best if you wear your hair pulled back from your face. Full monofilament wigs are best if you like to change your hair's part. Monofilament and hand-tied wigs work best for sensitive scalps.

A standard or traditional cap is the most common. It's a cap that's typically not visible beneath the wig's hair. It usually features a layer of closed lace at the crown, where hairs are machine-sewn into place. The styles generally have a lift at the crown to better hide the cap and provide volume that mimics hair's natural lift.

Wigs typically have one of three basic hair fiber types: human hair, synthetic hair and heat-friendly hair.

Human hair provides the most realistic, natural look, but it's also more expensive than synthetic hair. Human hair is softer, tangles less frequently and has a longer lifespan than synthetic. You can safely use heat styling, have the hair dyed by your stylist, or even wash the wig when needed. The wig will lose its style when washed, but you can easily curl or straighten the hair after washing.

Synthetic hair typically costs less and is easier to care for than human hair. Synthetic wigs can hold pre-styled waves, curls or straight texture and are often ready to wear right out of the box with no additional styling needed. Because the synthetic fibers can be easily damaged, you can't use heat styling tools on a synthetic wig, nor can you use chemicals that were not specifically designed for the particular fibers. Top-of-the-line synthetic wigs are nearly impossible to differentiate from human hair wigs.

Heat-friendly synthetic fibers combine the best of both worlds. They offer the flexible styling options of human hair along with the affordability of synthetic wigs. We use the term TERMO fiber to describe this breakthrough in technology that allows synthetic hair to be styled using heat. Heat-friendly synthetic wigs are an especially good choice for busy women who still want to personalize their hairstyle.

The term skin top refers to the flesh-colored area of the wig cap that is mean to look like your scalp. You can usually find skin tops in traditional caps near the crown or part area of the hair. You can't change the part location on wigs with skin tops in that area.

Wigs that have a monofilament top, also known as a mono-top, feature a transparent, lacy material on the top into which each hair fiber has been knotted by hand. This feature realistically mimics your scalp and allows you to switch up the part in the area the mono-top covers. Sometimes the wigs feature a side part or button at the crown area. Mono-tops are available in both human hair and synthetic wigs, although the mono-top area will not have any perma-lift or perma-tease.

Both terms refer to the crimping procedure used at the hair roots to permanently give the hair a bit of volume.

Lace front wigs feature a mesh cap at the base. The cap has the same tone as your skin, making it blend in naturally during wear. The undetectable cap allows you to style your hair with an exposed hair line, thanks to the lace that usually extends to each temple. While some lace front wigs feature smart lace technology pre-cut to fit your head, others require adhesive tape or glue to secure them in place.

Picking a wig color off a computer monitor can be tough, since each monitor may display colors a bit differently. To make it easier, you can buy a color ring or use our Ilona Hair color chart.

Wigs come in a huge variety of colors so you don't have to color them, although you can color wigs made with human hair. Synthetic wigs cannot be dyed. Only a professional stylist should undertake this job. Extensive chemical processing is involved in the making of a wig, and additional chemicals can easily damage the fibers if the job is not done right. Wig coloring usually works better if you go darker, not lighter.

You can wash a synthetic wig, although the process will shorten the wig's lifespan. The frequency of washing should depend on the buildup of styling products, sweat, body oils and how often you wear the wig. Washing a synthetic wig after every 10 to 12 wearings is usually sufficient.

How to Wash a Synthetic Wig

  1. Fill a bowl or sink with cool water, adding a capful of synthetic wig shampoo. Synthetic wig shampoo is available at Ilona Hair; never use regular shampoo.
  2. Gently submerge and swish your wig in the water up to 1 minute until the wig is fully saturated. Lightly scrub the wig cap front where it touches your forehead. Let your wig soak for 15 minutes, then rinse the wig in cool water. Curly wigs need an especially thorough cool water rinse.
  3. Carefully squeeze out excess water and shake out your wig. Never twist or rub it. Position your wig on a wig stand or place it on a plush towel, spraying lightly with a small amount of ILONA HAIR leave-in wig conditioner. Allow to dry overnight in a well-ventilated area. Once the wig is dry, restyle it by gently shaking it, fluffing it by hand and with a wig pick. Never use a hairbrush.

How to Wash a Human Hair Wig

  • Carefully comb out any knots, snarls or tangles, using a brush or comb suited for your wig's style.
  • Fill a bowl or sink with cool or lukewarm water, adding a capful of shampoo. Submerge your wig, letting it absorb the water for several minutes.
  • Gently massage the wig with shampoo then let it sit for another five minutes. Carefully swish the wig around the basin with side-to-side and up-and-down motions.
  • Rinse thoroughly with cool water, carefully squeezing out excess moisture. Place the wig on a wig stand, hang it up or use a low setting on a hairdryer to dry the wig. Once dry, you can style your wig with setting lotion and rollers or a curling iron.

Use the same instructions for the synthetic wig to wash your heat-friendly version. The only difference is the styling once the wig is dry, which you can do with heat tools or rollers.

  • Styling a synthetic wig can be done with a wig comb, wig brush or your fingertips.
  • Shaking the wig adds volume and gives it a more natural appearance.
  • Never use a comb or brush to separate curls on a curly wig; gently use your fingers.
  • Keep the look fresh and eliminate static electricity by regularly spritzing the wig with a spray bottle full of water throughout the day.

Human hair wigs do not have a permanent style set in, which means you'll have to style it each time you wash it. Giving your wig a mini styling session is also possible with every wear, provided you gently use your fingers or a wig pick.

  • Unravel any knots by starting at the end of the hair strand and working your way to the scalp area. We also sell a spray-on, leave-on wig conditioner that can help remove tangles.
  • Human hair wigs can hold up to lukewarm hair dryers, curling irons and rollers.
  • You can reset your wig's curls with the appropriate sized rollers after washer.
  • You can straighten the wig by running a flat iron over each section of the wig. Keep any heat tools on low to medium temperatures so you don't damage the hair.

Like the human hair wigs, heat-friendly synthetic wigs can stand up to heat tools. The ideal temperature for your tools typically appears on the label. If your tools don't have specific heating settings, play it safe by setting them on the medium to low end of the scale.

Curl the wig's hair by taking one section at a time and curling it around the curling iron's barrel. Slowly slide the iron out of the curl and immediately pin the curl into place. Remove the pin once the hair fiber is cool to the touch.

Straighten the wig's hair by slowly sliding a flat iron from the root to the tip of the hair, working on one section of hair at a time.

Wigs generally come in a single, average size that fits most. High-quality wigs additionally have adjustable tension straps that you can adjust a half-inch smaller or larger for a secure fit.

Wig stands and mannequins make the best storage mounts for your wig. In addition to maintaining the style and shape of your wig, a wig stand can help keep your wig from becoming dirty, misshapen or tangled between wearings. Keep your wigs in a dry, cool area that is devoid of mildew, dust and extremely hot temperatures.

The lifespan of a wig depends on various factors, especially including how well you treat it. High-quality wigs, like those sold by ILONA HAIR, can have a lifespan of more than a year for human hair and many years for synthetic wigs.

You want your wig to be even with your natural hairline, which is usually four finger widths above your eyebrow. Keep the positioning in mind as you use the following steps:

  1. Remove your wig from the box, gently taking off its protective hair net. Solidly shake the wig a few times to separate hair fibers.
  2. Brush or pull your hair away from the sides and top of your face. Longer hair may require bobby pins to secure the hair away from your face and pinned up at the nape, back and sides. You may also use a wig liner or cap to secure your hair beneath the wig.
  3. Hold the wig by its sides, making sure the label is in the back. Position the wig at your natural hairline and slide it back onto your head. Make any necessary adjustments to the front edge of the wig is directly above your hairline. Center your wig using the ear tabs and adjust the tension straps, if needed, for a more secure fit.
  4. Spot check for stray hairs at the nape, front and sides of the wig, tucking them under the wig as needed.

Monofilament wigs, or mono-tops, feature hand-tied hairs that are generally the gentlest for a sensitive scalp. You can protect your scalp even further by opting for a wig cap.

Your overall wig collection can be as large as you wish, although we recommend you own more than one. Owning more than wig comes with several benefits.

  • Wigs usually last longer if you don't wear them daily.
  • You'll always have a wig to wear, even when one needs washing and overnight drying.
  • If your wigs are human hair or heat-friendly synthetic hair, you can make one curly, another one straight or otherwise alternate styles easily without having to restyle a wig every time.
  • You can keep your wig a BIG secret by getting two or three in your favorite style and then having your stylist trim them in stages. This gives the illusion that your hair is growing over time, in need of regular haircuts.

Neither activity is recommended while wearing a wig. Showering and swimming puts a lot of undue stress on the hair or leave it full of knots and tangles. Salt water and pool chemicals run the additional risk of damaging the wig hair and affecting its color.

Hair that is thinning at the crown, hairline or top can be fortified with a hairpiece, top piece or half wig instead of a full wig. A high-quality hairpiece can blend with your natural hair so seamlessly and naturally that it would nearly take a microscope to tell the difference. Hiding greys and concealing new hair growth between touch-ups is also easy with a hairpiece, top piece or half wig.

Tons of options are available for hairpieces and hair extensions, with a range that extends from bangs to buns with ponytails in between. You also have an equally wide array of attachment methods to keep the hair securely in place.

Hair extensions are units of hair you attach to your scalp to enhance your natural hair with more volume or a longer length. ILONA HAIR sells hair extensions made from heat-friendly synthetic hair as well as 100 percent human hair.

The variety of hair extensions are often described by their attachment method or style of the extension. You can choose from:

  • Clip-in hair extensions
  • Pre-glued hair extensions
  • Tape-in hair extensions
  • Wefted hair extensions, or weaved extensions
  • Bulk hair extensions, or braided extensions

For the most natural look, it's best to go for a hair extension that most closely matches your hair color. This ensures the extension blends as seamlessly as possible, making it nearly impossible for others to tell the difference.

For a complimentary look, choose a hair extension color that is a bit different from your natural color but still compliments your overall skin tone and hair hues.

Before you even get to picking the length, first decide whether you want your hair extensions to be straight or curly. Thanks to curly hair's texture, curly hair extensions appear a bit shorter than the straight-hair extensions. That means you may want to choose curly hair extensions that are slightly longer than you would have chosen for straight hair. Curly hair extensions also feel a little heavier than straight hair extensions, another factor you want to keep in mind when deciding on length.

Your comfort level is an additional factor you should review while choosing the length of your extensions. People who normally have short hair may have a tough time getting used to extremely long extensions, although they usually do OK with extensions that do not exceed 18 inches long. Those with medium to long hair may be fine with longer extensions since they're already used to the extra bulk and care longer hair brings.

Another factor that contributes to your length choice is the hair extension type. You can easily remove clip-in hair extensions if they start to make you uncomfortable, but other types of extensions can only be removed at a hair salon. Opting for longer-length extensions that are sewn into your hair may result in discomfort and tension in your scalp.

One more point to consider when choosing hair extension length is how natural you want your extensions to appear. If you have short hair and suddenly show up with 25-inch hair extensions, people may be keen on the idea that you've just undergone a drastic change. Keeping extensions looking as natural as possible usually involves going for extensions with a shorter length.

Because our hair extensions are made using human hair or heat-friendly synthetic hair, they can certainly be styled with a curling iron, flat iron or other heat tools. It's a good idea to always use a heat-protection product on your extensions before styling. The less heat you end up using, the better, as heat can damage your extensions the same way it damages natural hair.

The human hair extensions can also be colored, although you want to keep a few tips in mind:

  • Coloring hair extensions or wigs made from human hair generally works best if you darken, rather than lighten, the hair.
  • Take extra caution with blond hair since the hair has already been bleached and more prone to breakage or damage.
  • Always invest in a high-quality hair dye and test a small area before you dye the entire piece.

As is the case with wigs, the better you take care of your extensions, the longer they will last. Human hair extensions can often last up to a year if treated right. If you're rough, tough and disrespectful to your hair extensions, you can expect them to need replacement every three to six months.

Convenience and ease are the reasons clip-in hair extensions are by far the most popular. They let you add a volume, color or length without any damage to your own hair. They are also available in a huge range of colors, lengths and fiber types. Human hair, heat-friendly synthetic hair and traditional synthetic hair are all typical choices. Clip-in hair extensions are also available as entire clip-in hair extension systems, which can include several different pieces that make up a hair extension kit.

Top 5 Reasons to Pick Clip-in Extensions

  • Highly affordable
  • Easy to care for and maintain
  • Clip-in attachment that doesn't damage your natural hair
  • Can easily take them in and out as needed with clip-it-yourself (CIY) application
  • Blends in naturally enough to be nearly undetectable

What Else Clip-in Hair Extensions Can do for You

Clip-in hair extensions are more affordable and easier to take care of than permanent hair extensions, making them an ideal alternative. They are also a great way to try out hair extensions to ensure you like them before investing in more expensive extension options.

Unlike the more permanent methods of weaving, bonding, mini-locks or protein tips, clip-in extensions do not damage or break the hair. They also work on most hair types and are nearly undetectable. Their versatility is another selling point, with the ability to create a wide scope of styles quickly, easily and without waiting months for hair to grow long and luxurious.

The Clip-It-Yourself system, or CIY, can be attached in mere minutes and removed in mere seconds. You can quickly give yourself a salon look without the salon prices or hassle.

One more plus is their easy maintenance. Just spritz the ends with maintenance spray after each use and you're done!

The only way people will know for sure that you're wearing clip-in extensions is if you tell them. As long as you attach and fit them on properly, they blend seamlessly with your natural hair.

Tape-in extensions are temporary extensions that attach to your real hair using double-sided tape. These temporary extensions use clear, flexible tape that allows you scalp to show through, making them very discrete and resulting in a natural appearance. Tape-in extensions come in a pre-taped variety that involves simply removing the backing off the tape and sticking the extension into place.

If you care for your tape-in extensions properly, they can last you two to three months without any damage or breakage to your natural hair.

If the tape on your tape-in extensions loses its hold or begins to start slipping off your natural hair, the easiest way to fix it is by applying new tape to the weft on the extension. You can purchase hair extension tape by the roll, and ILONA HAIR provides extra tape at no additional cost for those using tape-in extensions for the first time.

You can definitely use your tape-in hair extensions more than once, provided you take good care of them. While they are not quite as easy to remove and re-attach as clip-in extensions, tape-in extensions are still much easier to remove than those using more permanent attachment methods, such as hot fusion. Quality tape-in extensions can typically be used up to five times as long as you treat them well.

You can remove tape-in extensions using a spray that was specifically designed to weaken the adhesive's bond and eliminate any remaining residue from your hair. The same types of products are used to remove glued-in extensions, and they can require several applications to completely remove the wefts from your hair. Be careful not to pull too harshly on the extensions during removal or you may damage your natural hair.

Because tape-in extensions use a temporary attachment method, you can attach and remove them as needed. That is one of their big advantages over the similar attachment method of hot fusion.

With proper care, tape-in extensions can be reused up to five times and can last up to one year while still looking natural, vibrant and beautiful.

It's imperative to comb out your tape-in extensions before washing, and you do so by starting at the bottom of the extension and working your way gently up to the root. Use a dab of shampoo at the root to wash them, and condition them by putting a small amount of conditioner on the ends ONLY. As is the case with natural hair, conditioner should never be applied to the roots of the hair. Applying conditioner near the roots of the tape-in extensions may end up loosening the bond.

Proper care can extend the life of your tape-in extensions, with special care taken for sleeping as well as swimming, at the beach or playing sports.

Sleeping: The best way to keep tape-in extensions safe during sleep is to wear a low ponytail or loosely pile your hair on top of your head and clip it into place. This can decrease the chances of your extensions becoming knotted or tangled in your sleep. If you're unable to secure your hair in place, the second-best solution is to use a sateen pillow case.

Swimming, at the beach or playing sports: Tape-in extensions will hold up best while swimming, playing sports or at the beach if you tie your hair back into a loose ponytail or braids. Keeping your hair secured can help prevent the extensions from drying out in the chlorine or salt water. It can also help prevent tangles and knots. Make sure to rinse or wash your hair as soon as possible after your activity, with a wash followed by conditioning at the hair strand ends.

Wefted hair extensions, also known as hair weaving, consist of hair strips that are secured together with a seam at the top of the strip. The weft base attaches to your natural hair, letting the rest of the extension flow freely. You can think of wefted extensions as a kind of curtain of hair that's added to your natural hair to add extra color, volume or length.

Before you even begin to attached wefted extensions, it's best to check the extensions are firmly constructed. Fix any loose areas with adhesive or sewing them back into place. Loose areas can eventually lead to shedding, which degrades the appearance and overall lifespan of the extension.

Wefted hair extensions can be attached using weaving, bonding, tape-in, clip-in or sew-in methods. You can have a salon professional attach the extensions for try an at-home version of any of the methods. You can also use wefted extensions in a more temporary manner, such as wrapping the extensions around your ponytail to increase the ponytail's length and volume or add a dash of color, volume or length to your own hair.

Wefted hair extensions can be reused multiple times, creating numerous styling options at an affordable price. As with any wig or hair extensions, proper care is the key to longevity.

We can give you general instructions for washing your hair with weft extensions, although you'll want to get more specific instructions from your stylist based on the specific braid or weave procedure used to attach the extensions.

General Instructions for Washing Wefted Extensions

  1. Gently detangle the hair before washing, starting at the roots and working your way to the ends.
  2. Wash the hair with a mild shampoo and lukewarm water, taking care not to twist or rub the hair. Follow the washing with a bit of conditioner.
  3. Carefully squeeze excess water out of hair and use a towel to pat it dry. Never try to dry the hair by rubbing it with or rolling it into a towel.
  4. Dry and style you hair as outlined by your stylist.

Pre-glued hair extensions are those that already have glue applied on the end, making them ready to attach to your hair.

Pre-glued hair extensions require the use of a fusing tool for attachment. The fusing tool first heats up the extension's glue to soften it and prepare for bonding. Once you hair is separated on your head, the extensions are laid into place and the fusing tool is used again to bond the extension's glue to your natural hair. It's important to NEVER wash or pull on your pre-glued extensions for the first 24 hours after they've been attached.

Removal of pre-glued hair extensions is best left to the pros at the salon. They follow a four-step process that helps to remove all traces of the glue and restore your hair to its natural luster. The process includes:

1. Applying three drops of remover to the glued area 2. Using flat pliers to assist with glue removal 3. Separating the wefted extension from the natural hair 4. Cleaning off the glue residue using a solid comb and/or shampoo

Bulk hair refers to any loose hair that is available without a weft. Bulk hair can be human hair or synthetic hair.

As the name suggests, ponytail hairpieces are designed to be worn at the ends of your hair in the same way you would wear a natural ponytail. They come in human hair, synthetic varieties and a wide range of styles. Thanks to their ease of use, they can pretty much instantly provide a boost to your hair's length or volume. Thanks to their array of styles, they can work equally well in a casual situation as they can for a special event.

Your first decision when picking a ponytail is the type of hair you want. ILONA HAIR has ponytails made of 100 percent human hair, heat-friendly synthetic hair and traditional synthetic hair. Your next choice is the type of texture you prefer, with options that include straight, curly or wavy. Next up is the length, with ponytail lengths that vary from short and sassy to extremely long and luscious.

Your final decision is the ponytail color. For the most natural results, you want to pick a color that most closely resembles your own hair color.

Ponytail hairpieces come with a variety of attachment methods.

  1. Drawstring: The most common attachment for ponytail and bun hairpieces, the drawstring tightly secures hair by pulling it taut. Drawstrings are often coupled with another attachment method, such as pressure sensitive clips or a straight comb. First pull the hair back using the pressure sensitive clips or straight comb. Then carefully pull the drawstring until their hair is strongly attached. Hide the drawstring by tucking it beneath the hair and securing with a bobby pin.
  2. Interlocking Combs or Banana: This method uses two straight combs that secure hair by locking together around the hair. Common in up-do hairpieces and ponytails, you slide the combs beneath your ponytail or bun, press them into a locked position, and then lie them flush with the head.
  3. Claw Clip: Also called a butterfly clip or jawclip, the claw clip features two rows of "teeth" held together by a spring. Using a claw clip is easy. All you need to do is create a bun, ponytail or teased area that goes in between the teeth. Squeeze the clip to open the teeth, position where desired, and release the teeth to secure the hair.
  4. Hair Wrap: Hair wraps consist of hair connected to an easy-to-apply elastic band. You can attach a hair wrap around a pre-secured bun or ponytail or use it on its own. Use a hair wrap for a quick ponytail or fancy up-do, securing with bobby pins if necessary.

Use the same washing methods for a ponytail as you would for a wig, with a bit of variation between the methods used for human hair and synthetic hair.